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Privacy Policy

Privacy Policy

DATA PROTECTION REGULATION

The Internet Domain siampark.net/loroparque.com is owned by the commercial entity “LORO PARQUE, S.A.” we continue working on privacy in the treatment of your personal data, updating our Privacy Policy to inform about the way we have to collect, use and store all the data of the people who contact us by any means, according to the following sections:

I.- Data controller.
II.- Purposes of data processing.
III.- Storage period of your personal data.
IV.- What is the legitimacy of personal data processing?
V.- Who can have access to your personal data?
VI.- What rights do you have as a user?
VII.- Third party data
VIII.- At what age can the User access our products and services?
IX.- Implemented security measures
X.- Cookies

I.- DATA CONTROLLER.

The interested party (user) who provides “LORO PARQUE, S.A.” with personal data through social networks or online platforms is informed that the party responsible for the processing of the provided personal data will be “LORO PARQUE, S.A.”, with C.I.F. A38009023, and domiciled in Avenida Loro Parque, s/n, 38400 Puerto de la Cruz, Santa Cruz de Tenerife. Telephone 922373841 and e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it..
As the data controller, “LORO PARQUE, S.A.” will expressly request the user’s authorization to this privacy policy.
If the user has any questions about data protection, he/she can contact “LORO PARQUE, S.A.” and will be promptly assisted.

II.- PURPOSES OF DATA PROCESSING.

Depending on the reason for which the User has contacted us, “LORO PARQUE, S.A.”, the processing of the data provided will have the following objectives or purposes:
– Manage purchases and requests made by the User through our web pages.
– Contact the User to attend his/her requests, petitions or consultations.
– Provide the User by any means, preferably through commercial communications to the email addresses provided by the User, services, promotions, news and products managed by “LORO PARQUE, S.A.”.
– Manage and control the client portfolio, attend to service requests and bill and collect payments.
– Carry out promotional activities of companies collaborating with “LORO PARQUE, S.A.” related only to leisure, tourism, and enjoyment of theme parks, including sending commercial communications to the email address provided by the User.
– Involve the user in promotional activities such as games, contests and prize draws carried out through our website.
– Where appropriate, develop a user profile, allowing a better relationship between “LORO PARQUE, S.A.” and the user, thus being able to optimize possible offers related to our products and services.
– The collection of CVs for the purpose of personnel selection.

III.- DURATION OF DATA PROCESSING. PERIOD OF TIME OF STORAGE OF YOUR PERSONAL DATA.

The User’s personal data will be stored by “LORO PARQUE, S.A.” for the legally permitted time depending on the purpose for which the data were provided to us by the User.
The data obtained for promotional activities will be stored for a period of two years, unless expressly revoked in advance by the User.
For the purposes of billing and collection of services, if any, the data will be retained for the duration of the contractual relationship, plus the retention period required by applicable law and until it is deemed to have elapsed the statute of limitations to claim hypothetical contractual responsibilities “LORO PARQUE, S.A.”
The data obtained for the management of queries and requests will be stored for a maximum period of one year.
The data obtained when participating in promotional activities, such as games, draws and contests, will be retained for the duration of the activities for the purposes of their effective development according to the basis of participation and until the completion of the effects of the user’s participation in them.
The data provided for the purposes of communication and commercial profiles kept by “LORO PARQUE, S.A.” will not have a maximum period of use, unless the User expressly requests their deletion.
The data relating to curriculum vitae will be kept during the selection process, and one more year.

IV.- WHAT IS THE LEGITIMACY OF PERSONAL DATA PROCESSING?

Personal data provided by the User is ultimately intended to allow “LORO PARQUE, S.A.” to provide the services offered, and accepted by you, as well as for “LORO PARQUE, S.A.” to continue to fulfil its legitimate right to grow as a company by building customer loyalty and offering new services and products.

V.- WHO CAN HAVE ACCESS TO YOUR PERSONAL DATA?

Personal data may be transferred to companies that collaborate with “LORO PARQUE, S.A.”, for the purposes already mentioned, upon express request to the User and his subsequent authorization.
“LORO PARQUE, S.A.” may transfer or communicate personal data to meet its obligations to the Public Administration when, in compliance with current legislation, it is formally required to do so. In the same way it will do the same when required by the State security forces and the judicial bodies in the exercise of their powers.

VI.- WHAT RIGHTS DO YOU HAVE AS A USER?

All Users shall be entitled to exercise their rights of access, rectification, opposition, deletion, portability, and limitation of the processing of their personal data.
These rights consist of:
Access to all the data we have about the user.
Rectification of the data we already have, considering that by providing us with the data the user guarantees that they are true and accurate and undertakes to notify us of any change or modification thereof. Any loss or damage caused to the Platform or the person responsible for the Platform or any third party by reason of a communication of erroneous, inaccurate, or incomplete information in the registration forms, shall be the sole responsibility of the user.
Deletion of the user’s data if they are not necessary for the purpose of processing or when the user’s legitimacy or permission is no longer available.
Limitation of the processing of user data. The user may ask us to temporarily suspend the processing of the data or to keep them longer for when they may need them.
Opposition to the processing of user data, which may be exercised in the following cases: (i) When the data is processed based on a public interest mission or legitimate interest, including profiling. (ii) When the purpose of the processing is direct marketing, also including profiling.
Similarly, the User may refuse the automated processing of personal data collected by “LORO PARQUE, S.A.”.
Users’ rights may be exercised through the means of contact listed in section “I” of this Privacy Policy.
If you do not agree with the treatment that “LORO PARQUE, S.A.” gives the User in the exercise of their rights, you can complain to the Spanish Data Protection Agency and any other competent control entity.
The User may exercise the aforementioned rights or revoke the consents of treatment given to “LORO PARQUE, S.A.” or ask for any clarification by sending an explicit request to the email address This email address is being protected from spambots. You need JavaScript enabled to view it., proving to be the owner of the data on which he/she wants to exercise his/her rights.

VII.- THIRD PARTY DATA

If personal data is obtained from third parties other than the User, they will be previously informed of the content of art. 14 of the General Data Protection Regulation.

VIII- AT WHAT AGE CAN THE USER ACCESS OUR PRODUCTS AND SERVICES?

As a general rule and in accordance with the new General Data Protection Regulation, Article 8, where Article 6(1)(a) applies in relation to the direct offering of information society services to children, the processing of a child’s personal data shall be considered lawful when the child is at least 16 years old. If the child is under 16 years of age, such processing shall only be considered lawful if and only to the extent that the consent was given or authorized by the holder of parental authority or guardianship over the child.

IX.- IMPLEMENTED SECURITY MEASURES.

“LORO PARQUE, S.A.” -committed to the legally established obligations regarding personal data- has adopted and will adopt as many control measures as necessary to try to prevent the data provided by users from being altered and / or subjected to unauthorized access or unauthorized treatment. To do this, “LORO PARQUE, S.A.” keeps the technical and organizational security measures in place to ensure the security of the User’s personal data in accordance with applicable regulations.

X.- COOKIES

“LORO PARQUE, S.A.” informs Users that when accessing the website Cookies may be sent to their computer according to the methods described following in the Cookies policy.